FEMA Resources and Information

 

FEMA Disaster Recovery Center: Mountains Branch Library, 150 Bill's Creek Rd, Lake Lure, NC,

Hours: Effective 11/25/24 Open Monday - Friday 8:00 AM - 6:00 PM, Saturdays from 9:00 AM - 2:00 PM, and will be closed on Sundays.

FEMA App: You may use the FEMA app to apply directly from your smartphone. 

Online: Visit www.disasterassistance.gov to apply. 

By Phone: Call 1-800-621-3362 to speak with a FEMA representative.

The following updates been shared by our FEMA Representatives. 

 

10/23/24 FEMA Updates

North Carolina Helene Recovery
Oct. 22, 2024
Ongoing Response and Recovery Efforts

FEMA has made individual assistance available to 39 North Carolina counties and tribal members of the Eastern Band of Cherokee Indians.

• Fifteen Disaster Recovery Centers (DRC) are operating in impacted communities across North Carolina and have served more than 7,200 visitors. More centers are opening soon.
• FEMA’s Individuals and Households Program has approved more than $128 million to more than 92,000 households.

Disaster Survivor Assistance (DSA) Teams are a vital part of the recovery process. They are in affected communities helping residents apply for federal assistance and assess other disaster needs.

• DSA specialists in North Carolina communities have registered more than 7,500 survivors.
• FEMA is providing temporary hotel stays to more than 2,700 households through Transitional Sheltering Assistance.
• FEMA inspectors have performed more than 24,000 home inspections.
• More than 1,500 FEMA responders remain deployed supporting the response and recovery operations, including hundreds of DSA staff dedicated to supporting communities.

Please see new resources on the following:

• How to Read a FEMA Letter

• Preservation of Treasures

FEMA Disaster Recovery Center 

The Town of Lake Lure, NC new Disaster Recovery Center (DRC) opened at the Mountains Branch Library (150 Bill's Creek Rd, Lake Lure, NC) on 10/24/24.

The DRC will be open 7 days a week from 8:00 AM to 7:00 PM, and anyone in the county can visit this location for assistance.

If you’ve received a response from FEMA that wasn’t quite what you expected, don’t worry! Sometimes it just means more information is needed.

The DRC can help you with appeals and ensure you have everything you need for the next steps. Don’t miss this opportunity for assistance!

 

FEMA is Seeking Lodging to House Disaster Survivors

FEMA is seeking both multifamily and residential properties to lease for Helene survivors.

The Federal Emergency Management Agency (FEMA) is seeking information from owners of multifamily properties that can be repaired to local, state and federal standards and be offered as temporary housing to survivors impacted by Tropical Storm Helene.

• The deadline for replies to this request for information is Nov. 6, 2024.
• What is the Multifamily Lease and Repair program? Multifamily Lease and Repair (MLR) is a form of temporary housing assistance that allows FEMA to repair or make improvements to existing multifamily rental/residential property for the purpose of providing temporary housing to eligible FEMA applicants.
• The properties in MLR are to be offered as temporary housing to eligible disaster survivors.
• The properties must be available for a term of no less than 18 months, with the option of lease extension.
• The properties should be complexes that are able to accommodate a considerable number of people in a single location.
• Each property must have been previously used as a multifamily housing complex and contain multiple rental units.
• Hotels, hospitals, nursing homes, etc. are not considered residential properties and are not authorized for MLR.
• The site must be repairable to local, state, and federal regulations within a four-month period and cannot be located in a floodway.
• MLR is not intended to repair or improve individual units to rehouse existing tenants.

FEMA is currently seeking interested, qualified owners or property management companies to help meet the temporary housing needs for disaster survivors by leasing their properties directly to FEMA.

• What is Direct Lease? Direct Lease is a form of Direct Temporary Housing Assistance that allows FEMA to lease existing, ready-to-occupy residential properties for survivors whose temporary housing needs cannot be met with other forms of assistance.
• FEMA will pay the property management company/vendor the cost of rent, while the survivor is responsible for utility costs and other expenses not covered in the lease.

The fact sheets are at the link here for any interested businesses/lodging providers who may want to participate.  

 

10/25/24 FEMA Updates

FEMA provided the following updates today:

Individual Assistance

Applications for Serious Needs Assistance (colloquially known as the $750 FEMA provides) are due October 27, 2024. The application period for all other Individual Assistance Programs aren’t due until November 27, 2024.

Houses of Worship and Private Nonprofit Eligibility

If a House of Worship (church, synagogue, mosque, etc.) was damaged as a direct result of the storm OR if a private nonprofit (ex. Certain types of schools, day care facilities, hospitals, etc.) are interested in applying for Public Assistance they may be eligible to receive funding from FEMA. An important nuance here is that costs incurred by a House of Worship or PNP that was doing things like food distribution, shelters, etc. are typically not reimbursable directly to the organization as those are typically the responsibility of the Local or County government. These are tricky waters to navigate, so I urge you to share but with these caveats. I don’t want to overpromise and underdeliver.

Local Hire Opportunities

Recognizing that the people who know the area best are its locals, FEMA is looking to fill positions in everything from Media Relations or Emergency Management Specialists, to Environmental Floodplain Specialists to help aid in the recovery of Western North Carolina. Here’s an example of a Local Hire Job Posting for a Disaster Survivor Assistant Specialist looks like and I can tell you from personal experience that using the “How To” section to is so great to help understand what the process is/can be.

Additional documents include an explainer that sometimes FEMA calls come from an unknown phone number to help soften concerns with regards to that and additional information for temporary sheltering and housing solutions.

• DR-4827-NC Fact Sheet (FS013) Direct Temporary Housing 10.24.24

• DR-4827-NC News Release (NR033) FEMA Supporting Helene Survivors with Temporary Sheltering and Housing Solutions 10.24.24

• DR-4827-NC News Release (NR032) Houses of Worship Private Nonprofit Organizations Impacted by Helene Can Apply for FEMA Assistance 10-24-24

• DR-4827-NC News Release (NR035) FEMA Calls May Come From Unknown Phone Numbers

FEMA Housing Assistance

Direct Temporary Housing Assistance (DTHA) Available for Hurricane Helene Survivors

FEMA’s DTHA program seeks to provide safe, secure housing to eligible disaster survivors who have no other housing solution and for whom financial assistance is insufficient to meet the need. FEMA Direct Housing is designed to provide more comfortable living circumstances for survivors who need months or longer to find a permanent housing solution. Check out the link below.

DR-4827-NC Fact Sheet (FS013) Direct Temporary Housing 10.24.24

FEMA Updates 10/27/24 and 10/28/24

Request for Public Assistance Deadline Extended

The Request for Public Assistance deadline has been extended to January 7, 2025. You still have an opportunity to apply for FEMA assistance! So do any churches, private nonprofits, schools, or other organizations which may have had disaster impacts who aren’t in the system currently.

The application period for all other Individual Assistance Programs aren’t due until November 27, 2024.

Please see the FEMA updates below.

1. Daily Fact Sheets for October 27 and October 28.

2. Just the Facts about FEMA Assistance: Short, sweet, to the point document about what FEMA assistance is and isn’t.  

3. Hurricane Helene by the Numbers graphic

     4. NC Local Hire Flyer: FEMA is hiring local folks to help the recovery in Western North Carolina. It’s a variety of positions from environmental and historic preservation to emergency management specialists. Please consider sharing with your folks.

 FEMA Updates 11/1/24

The documents attached include daily fact sheets, information on FEMA’s efforts to hire local North Carolinians to help communities recover, and others.

• DR-4827-NC Daily Fact Sheet (DFS027) Oct 31 2024

• DR-4827-NC Daily Fact Sheet (DFS028) Nov 1 2024

• For those residents who are experiencing homelessness or are in nontraditional housing (both specific terms with definitions) FEMA has created a fact sheet that talks about what FEMA assistance they may be eligible for.

• And as people start receiving communication back from FEMA, data was gathered on the top 5 reasons that folks are getting denied and how to deal with it.

• DR-4827-NC Fact Sheet (FS018) If You Cannot Live in Your Home After Helene

• NC Community Liaison Position Flyer

• DR-4827-NC FLR003 FEMA Community Liaison CORE One-Pager 10-31-24

• DR-4827-NC FS016 Check With Your Local Code Enforcement Officials Before Rebuilding

• DR-4827-NC FLR004 Hazard Mitigation Community Education  Outreach Help Line Flyer 10-31-24

• DR 4827 NC News Release (NR041) Disaster Recovery Center Opens in Polk County

11/13/24 FEMA Updates

FEMA released the following updates:  

• NC Daily Fact Sheet (DFS040) Nov 12, 2024

•  NC Daily Fact Sheet (DFS040) Nov 13 2024 

•  NC Daily Fact Sheet fs022 Substantial Damage Determinations 

•  NC News Release NR053  - Disaster Center to CLose - Mecklenberg NC

11/14/24 FEMA Updates

FAQ of the Day: Do I need an inspection to get FEMA assistance for my private road or bridge? ▪ Yes, a FEMA inspection will determine whether repairs are necessary to provide drivable access to the primary residence. Refer to the NC Daily Fact Sheet (DFS041) Nov 14 2024 for more information.

What kind of help can FEMA provide? FEMA may provide Serious Needs Assistance, Displacement Assistance, Home Repair Assistance, Rental Assistance, Personal Property Assistance, Transportation Assistance, Medical and Dental Assistance, Funeral Assistance and other miscellaneous expenses for eligible applicants.

Does help from FEMA have to be paid back? No. However, if you have insurance that covers your temporary housing costs and ask FEMA to advance you money
to Refer to NC Fact Sheet (FS023) QA Individual Assistance for more information.

Private Roads and Bridges - Individual Assistance Money for Permanent Repairs: ▪ FEMA can provide money to help repair private roads and bridges.
▪ Money for the permanent repair of private roads and bridges is also available to individuals and households through FEMA’s Individual Assistance programs.

This assistance may be available to help repair a road or bridge, even if your home is not damaged.  Refer to DR-4827-NC TP001 Private Roads and Bridges for additional information.

11/16/24 FEMA Updates

Appeal a Decision: You can appeal any FEMA decision or award amount by sending additional documents, like estimates for repairs, receipts, bills, etc., that show you qualify and need more help. Each decision letter from FEMA explains why you are ineligible and the types of documents to help you appeal. For more details, please visit: https://www.fema.gov/fact-sheet/how-appeal-fema-decision-1.
N.C. Disaster Recovery Centers

A Disaster Recovery Center (DRC) is a one-stop shop to meet with FEMA representatives, apply for FEMA assistance, receive referrals to local assistance, apply with the U.S. Small Business Administration (SBA) for low-interest disaster loans and more. No appointment is needed.  The Lake Lure DRC is at the Mountains Branch Library.

DRCs are open 8 a.m.-7 p.m. daily. Find one near you at: FEMA.gov/drc or text “DRC” and a ZIP code to 43362. You can visit any open center, including locations in other states.

Refer to NC Daily Fact Sheet (DFS043) Nov 16 2024 for more information. 

11/19/24 FEMA Updates

FEMA Home Inspections: What to Expect

• Within 10 days of submitting an application, FEMA staff and inspectors may call to discuss your disaster-caused damage and schedule an appointment for an inspection.
• The call to schedule an inspection will probably come from an out-of-state phone number. An inspector will attempt to contact you three times over three different days. If inspectors cannot reach you after three attempts, your case will be closed until you contact FEMA again.
• Within 10 days following an inspector’s visit, you will receive a letter or electronic correspondence explaining FEMA’s decision. Please read your letter carefully. It may have information about next steps you need to take.

Refer to NC Daily Fact Sheet (DFS045) Nov 18 2024 for more information.

NC News Release (NR055) FEMA Announces Changes to Disaster Recovery Center Hours 11-18-24: Monday - Friday 8:00 AM - 6:00 PM, Saturdays from 9:00 AM - 2:00 PM, and will be closed on Sundays.

11/20/24 FEMA Updates

FEMA released the following memorandums: 

• NC Daily Fact Sheet (DFS047) Nov 20 2024: 

  Direct Temporary Housing Assistance: FEMA offers several types of housing assistance and temporary shelter solutions for eligible households. Direct Temporary Housing Assistance is approved for 25 counties as an interim solution to permanent housing needs. Learn more about housing assistance options and eligibility by watching this video: Direct Housing Assistance available in North Carolina for Helene Survivors.

  Transitional Sheltering Assistance (TSA) is Still Available: Through TSA, FEMA pays directly to participating hotels and motels to cover the cost of room, taxes and non- refundable pet fees to provide short term accommodations for eligible disaster survivors. If you are eligible for TSA, FEMA will notify you using the contact information you provided on your application.

• NC PSA FEMA Help Available for Private Roads and Bridges: FEMA funding is available to support repairs on private roads and bridges, even if your primary home is not damaged. Volunteer organizations may also be able to help. For more information or to schedule an inspection, call 1-800-621-3362.

 

11/25/24 FEMA Updates

FEMA provided the following updates today:

• DR-4827-NC Daily Fact Sheet (DFS051) Nov 25 2024: Key Messages

  • Free crisis counseling and mental health resources are available for Helene survivors through the Hope4NC Helpline 24/7 at 1-855-587-3463. Services are available to anyone residing in the declared 39 North Carolina counties and tribal members of the Eastern Band of Cherokee Indians, regardless of their eligibility for FEMA financial assistance.

  • Disaster Recovery Centers are open 8 a.m. to 6 p.m. weekdays and 9 a.m. to 2 p.m. Saturdays.

  • Hotels available for eligible survivors. Through Transitional Sheltering Assistance (TSA), FEMA pays directly to participating hotels and motels to cover the cost of room, taxes and non-refundable pet fees to provide short-term accommodations for eligible disaster survivors. If you are eligible for TSA, FEMA will notify you using the contact information you provided on your application.

• DR-4827-NC NR058 FEMA Extends Transitional Sheltering Assistance Program: FEMA is granting additional time for Helene survivors to stay in short-term, emergency sheltering in hotels and motels. FEMA’s Transitional Sheltering Assistance was originally authorized for 60 days, until Dec. 3, but has been extended until Dec. 12. This will allow households additional time to identify another housing solution or make repairs to their home. FEMA will continue to evaluate the need to extend the program as individuals’ housing plans develop. Applicants are encouraged to maintain contact with the state, voluntary agencies, local organizations, long-term recovery groups and other partners to find suitable housing. FEMA will notify participants three to seven days before their checkout dates after determining if they are able to return to their residences. Notification is by automated phone call, text message and/or email, depending upon the method of communication they selected when originally applying for assistance. A message is also sent to their participants’ disaster assistance accounts if they have set them up on Disaster assistance.gov. To date, 10,129 households have sheltered in Transitional Sheltering Assistance participating hotels; 4,950 have found suitable, longer-term housing and moved on with their recovery. As of Nov. 25, 5,179 households remain checked in to hotels.n Click oo the link above for further information.

11/27/24 FEMA Updates

FEMA provided the following updates today:

• DR-4827-NC Daily Fact Sheet (DFS052) Nov 26 2024:  Key Messages

  • Hotels available for eligible survivors. Through Transitional Sheltering Assistance (TSA), FEMA pays directly to participating hotels and motels to cover the cost of room, taxes and non-refundable pet fees to provide short-termaccommodations for eligible disaster survivors.

  • TSA in N.C. has been extended until Dec. 12. This will allow households additional time to identify another housing solution or make repairs to their home. FEMA will notify participants three to seven days before their checkout dates after determining if they are able to return to their residences.

• DR-4827-NC News Release (NR052) FEMA Rental Assistance Available for Homeowners Renters in N.C

• DR-4827-NC NR058 FEMA Extends Transitional Sheltering Assistance Program

• DR-4827-NC PSA FEMA Help Available for Private Roads and Bridges (30 Seconds)

• NC Recruitment Flyer1 11.26.2024 Final

• How to Appeal Flyer

• HowToAppeal Flyer Russian

• HowToAppeal Flyer Spanish

12/2/24 FEMA Updates

FEMA provided the following updates today:

• DR-4827-NC Daily Fact Sheet (DFS054) Dec 2 2024: Key Messages

  • Survivors have just over a month to apply for assistance. Quickest way to apply is online at DisasterAssistance.gov. Or use the FEMA App for mobile devices. You can also call the FEMA Helpline at 800-621-3362. The deadline is Jan. 7.

  • Transitional Sheltering Assistance (TSA) has been extended until Dec. 12, providing eligible survivors additional time to secure housing or make home repairs. Through TSA, FEMA directly pays participating hotels for room costs, taxes, and non-refundable pet fees. Participants will be notified 3-7 days before checkout dates; those needing housing after Dec. 12 should update FEMA on their situation.

• DR-4827-NC MA004 Mobile Disaster Recovery Center Opens In Buncombe County

12/5/24 FEMA Updates

FEMA provided the following updates today:

• DR-4827-NC Daily Fact Sheet (DFS055) Dec 3 2024: Key Messages

  • Survivors have just over a month to apply for assistance. Quickest way to apply is online at DisasterAssistance.gov. Or use the FEMA App for mobile devices. You can also call the FEMA Helpline at 800-621-3362. The deadline is Jan. 7.

  • Transitional Sheltering Assistance (TSA) has been extended until Dec. 12, providing eligible survivors additional time to secure housing or make home repairs. Through TSA, FEMA directly pays participating hotels for room costs, taxes, and non-refundable pet fees. Participants will be notified 3-7 days before checkout dates; those needing housing after Dec. 12 should update FEMA on their situation.

• DR-4827-NC Daily Fact Sheet (DFS056) Dec 4 2024: Key Messages

  • Survivors have just over a month to apply for assistance. Quickest way to apply is online at DisasterAssistance.gov. Or use the FEMA App for mobile devices. You can also call the FEMA Helpline at 800-621-3362. The deadline is Jan. 7.

  • At the request of the state of North Carolina, FEMA will be extending the Transitional Sheltering Assistance (TSA) program past the holiday season.  This extension will continue providing free hotel and motel rooms to more than 5,200 Helene families
    already checked into area hotels. More details will be released later this week about the program’s end date.

  • FEMA may help with moving and storage costs for eligible North Carolina survivors who are unable to stay in your home or who are living in a temporary shelter.

• DR-4827-NC Fact Sheet 25 FEMA can Help with Moving and Storage Costs 12.03.24: If you are living in a disaster-declared county and your home is not safe to live in due to damage from Tropical Storm Helene, you may be eligible for FEMA Moving and Storage Assistance. This assistance can help you move and store essential items while repairing your home, stay in temporary shelter or while you wait to move into permanent housing. To qualify for this help, you must apply with FEMA and meet the following conditions:
  ▪ Your primary residence is uninhabitable due to the disaster.
  ▪ You are moving or storing household items to prevent further damage.
  ▪ The items you are moving or storing are considered essential, such as appliances, furniture or clothing.

• NC Recruitment Flyer1_11.27.2024_Final: FEMA is seeking driven and qualified individuals for positions in our recovery offices located in Asheville and Durham.

12/12/24 FEMA Updates

FEMA provided the following updates today:

• DR-4827-NC Disaster Fact Sheet (DFS060) Dec 11 2024 

Crisis Counseling, Mental Health Resources Available for Helene Survivors

The North Carolina Department of Health and Human Services’ Hope4NC Crisis Counseling Program provides immediate support and crisis counseling services for North Carolinians following Helene. Survivors experiencing stress, emotional fatigue, a mental health crisis or just need someone to talk to, can call the Hope4NC Helpline 24/7 at 1-855-587-3463. Services are provided at no cost and are available to anyone residing within the declared 39 North Carolina counties and tribal members of the Eastern Band of Cherokee Indians, regardless of their eligibility for FEMA financial assistance.

Additionally, the Substance Abuse and Mental Health Services Administration’s Disaster Distress Helpline is available anytime to provide support. Survivors and responders feeling overwhelmed can call or text 1-800-985-5990 to receive free, confidential support in any language.

• DR-4827-NC News Release (NR066) - TSA Participants Should Talk to Hotels About Holiday Availability: As the holidays approach, local hotels currently sheltering Transitional Sheltering Assistance (TSA) participants may not have availability to continue to accommodate some TSA families due to existing Christmas and New Year’s reservations. As such, some TSA families might need to find alternative accommodation in other area with participating hotels and motels. FEMA and the state of North Carolina urges checked in TSA families to talk to the hotel front desk staff now regarding extending their reservation during peak holiday season. If unable to extend, FEMA may assist in finding new room in other participating TSA lodging facilities. You may also use the hotel locator Transitional ShelteringAssistance (TSA).
• DR-4827-NC NR067 Farmers Ranch Hands May Be Eligible for FEMA Assistance: North Carolina farmers and ranch hands whose tools or equipment were damaged by Tropical Storm Helene may be eligible for disaster assistance. FEMA aid is available to replace disaster-damaged essential tools, supplies, equipment and items required for your job or self-employment. The deadline to apply is Jan. 7.

12/16/24 FEMA Updates

FEMA provided the following updates today:

• DR-4827-NC Disaster Fact Sheet (DFS062) Dec 16 2024: Key Messages
  ▪ A Mobile Disaster Recovery Center is open this week in Buncombe County to provide one-on-one help to North Carolinians affected by Tropical Storm Helene. The MDRC is available today and Tuesday at the Barnardsville Fire Department Station 15, 100 Dillingham Road, Barnardsville NC, Hours are 8 a.m. – 6 p.m. Monday to Tuesday Dec. 16 and 17. Beginning Wednesday the MDRC will be located at the Fairview Public Library, 1 Taylor Road Fairview NC. Hours will be 8 a.m.-6 p.m. Wednesday, Dec. 18 to Friday, Dec. 20
  ▪ The deadline to apply for Disaster Unemployment Assistance is extended to Jan. 7, 2025 for people in 39 counties and the Eastern Band of Cherokee Indians of North Carolina. To date, $5.5 million in federal
  unemployment benefits have been provided to survivors. For more information call the unemployment assistance hotline at 919-629-3857 (for Spanish call 919-276-5698). The hotline is open from 8 a.m. to 7 p.m.
  Monday – Friday, from 8 a.m. to noon on Saturday, and from noon until 4 p.m. on Sunday.
  ▪ Ahead of the holidays, the best way to help Helene survivors in North Carolina is by donating to reputable nonprofit organizations who are working in the hardest-hit communities. The North Carolina Disaster Relief Fund is
  accepting donations that will help these organizations help the families who are most in need. To donate visit nc.gov/donate.

 

• DR-4827-NC News Release (NR066) - TSA Participants Should Talk to Hotels About Holiday Availability: As the holidays approach, local hotels currently sheltering Transitional Sheltering Assistance (TSA) participants may not have availability to continue to accommodate some TSA families due to existing Christmas and New Year’s reservations. As such, some TSA families might need to find alternative accommodation in other area with participating hotels and motels. FEMA and the state of North Carolina urges checked in TSA families to talk to the hotel front desk staff now regarding extending their reservation during peak holiday season. If unable to extend, FEMA may assist in finding new room in other participating TSA lodging facilities. You may also use the hotel locator Transitional Sheltering Assistance (TSA). A request to check out of your current hotel due to availability does not impact eligibility for TSA. TSA is intended to provide shelter while households identify other housing solutions or make repairs to their home. TSA is a temporary program intended to provide short-term lodging for eligible disaster survivors whose residence is uninhabitable or inaccessible because of the disaster. At the request of the state, FEMA provides TSA to eligible disaster survivors who register for assistance and have a continuing need for shelter. Through TSA, FEMA pays directly to participating hotels and motels to cover the cost of room, taxes, and non-refundable pet fees to provide short-term accommodations for eligible disaster survivors.

• DR-4827-NC NR067 Farmers Ranch Hands May Be Eligible for FEMA Assistance: North Carolina farmers and ranch hands whose tools or equipment were damaged by Tropical Storm Helene may be eligible for disaster assistance. FEMA aid is available to replace disaster-damaged essential tools, supplies, equipment and items required for your job or self-employment. The deadline to apply is Jan. 7.

• Coverage For Tools and Equipment

  Family-owned farms typically have a variety of equipment needed to conduct business. These include tractors, plows, seeders or planters, harvesters, sprayers, hay balers and utility vehicles. These 
  items are all potentially eligible for FEMA disaster assistance if you can show the following:

      Items were damaged by the disaster.

      You do not have another working item that can meet this need.

      The loss of the item was not covered by insurance.

      Crops and livestock are not “tools and equipment” because they are the products of a farming operation, whereas tools and equipment are the means of production.

  Ranch hands may be eligible for assistance to replace disaster-damaged tools and equipment not covered by insurance when you can show these items are required by your employer.

  Disaster-damaged tools, supplies, equipment and items required by an employer as a condition of employment or required for education may be eligible for assistance. This includes personal property required for a specific trade or profession that is not provided or supplied by an employer.

  Additional assistance to help meet these needs may also be available from the U.S. Small Business Administration and the U.S. Department of Agriculture. The application deadline is Jan. 7. There are several ways to apply: online at DisasterAssistance.gov, or use the FEMA App for mobile devices. You can also call the FEMA Helpline at 800-621-3362, or click on this link to locate a Disaster Recovery Center (DRC) close to you  DRC Locator. 
  You can visit any DRC. They are open 8 a.m. to 6 p.m. weekdays and 9 a.m. to 2 p.m. Saturdays.